Bug Reports

I was mistakenly charged and support doesn't answer anything.

Your Free Trial is false. There a number for forums online who say you are scameing people. I went to cancel my free trial after 2 hours as couldn't make sense of your software and found you had automatic set $100 allowance to buy AI Credits. I don't even know what AI credits where and there no-one clear on your software the states you over your free credits. This really does this like a scam! Surely the value should be $0 when the account is set up and if free it should be blocked out! According to your documentation, users on free or student plans cannot purchase additional credits, yet my free trial account was set to automatically billed for extra credits. This seems like a bug or your try to scam people. $100 on playing with how your software works is a joke esspicaly when it hidden! There no reason for you not to have a visible counter of credit on your GUI or have the abiity to say "your passed your free credits" your were quick enough to send me a email asking to buy more! Please can you remove the charge for the credits I was unaware that I was being charged for. Hopefully this is just a mistake on your system, rather then a scam and poor business practice. I've used you chatbot. Which can not connect to a human, or even tell me when a Human is available. Interestingly it did tell me i should be able to be charged credits on free account. I have emailed support but ticket status has not changed.

We can navigate through projects apparent under our organization and open/edit existing projects. However, when we try to create a new project , an error window comes up and cancelling this window does not result with a new project -so it is not just a warning or notification-. Also we have tried “maybe later” and “upgrade” buttons and issue was not resolved. Even Flux shows us there are still available credits. This error was previously noticed to Nicolas, he directed us to open an issue from here.

in my account page, it always let me press which plan to use, starter and pro are always looping that I cannot choose anyone.

The errors messages in the console suggest it isn't configured properly

Not able to sign in. I signed up with Google account. When I try to sign in, it asks to enter new username and then keeps on waiting eternally for Oauth popup. I am able to select the option 'Design hardware'

I have a student account, but I had no credits nor pro edition untill I contacted support and they helped me manually.

Hello dir sir or madam, Please prove the billing invoice for the last paymant to info@tpe-europe.de . Cant find a way to export it anywhere.

Every time I try to start up my project, all of my projects and components will not show up. Neither will other users' projects when trying to start a new one with a template. It seems like "starring" my projects work most of the time, but it is not guaranteed.